CFL Flooring
Customers of five flooring brands needed accurate answers from catalogs and installation, care and warranty manuals, across regional sites.
Multi-brandCited document retrievalRegion-aware routingHuman handoff
The agent
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One support agent per brand that answers product and documentation questions with cited sources and hands off to support, built by the delivery team.
My part
Added region and language handling so each brand's agent serves the right market's content, and made handoff more reliable.
Built on the Botpress platform and delivered with the Botpress team. Client specifics stay private.