HEAG
Wellesley, US
College financial aid teams must apply detailed federal student aid rules, and finding sourced guidance takes time.
RAGCitation checkingHuman handoffPII protection
The agent
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Reggie AI answers Title IV compliance questions with cited sources and hands sensitive or out of scope questions to a HEAG specialist.
How I handled it
Source checking is part of every answer, questions are screened for personal data before handoff, and a small web app lets the team keep the knowledge base current.
Built on the Botpress platform and delivered with the Botpress team. Client specifics stay private.