PetsMarket
Kuwait City, KW
Customers needed fast answers on orders, delivery and products, in English and Arabic.
Bilingual EN/ARProduct recommendationsOrder self-serviceWhatsApp
The agent
Stereo reelView 1 of 3 · Brief
A bilingual assistant on web chat and WhatsApp that tracks and manages orders, recommends products with allergy aware filtering, and hands off to a person.
How I handled it
Connected to the store's live systems, it verifies the customer before any order lookup, and the team edits answers without a developer.
See it live
Built on the Botpress platform and delivered with the Botpress team. Client specifics stay private.